Brief About Licenses Available in Community Cloud

Community Cloud Licenses

To account for the differences in features, user experiences, sharing requirements, data security, and other needs for the various roles, Salesforce has built purpose-driven applications and licenses.

Types of User

Internal and External.

Internal users use standard Licenses and Login to salesforce from mydomain urls or login.salesforce.com , This users can also login to Community using the same. They have access to Salesorce Org.

External Users –

A user who is not authorised for the Salesforce Org but you want to increase the secure engagement with him. He may be your Customer, Partner or Employee and you want to on-board him to your community must have a specific License and configuration to be member of your community.

When Do Customers Use External Licenses?

•  Limit access to your data
• Restrict privacy or security and sharing considerations
• Provide a more limited set of permissions (for example, can’t manage other users in the org or have access to modify all data)
• Limit access to a subset of information that is contained in your org

External Identity License Details

With the External Identity license, you can store and manage customers and partners. You can authenticate external users in several ways.

• Username and password
• Single Sign-On (SSO)
• Password less login, such as a verification code sent in an email or text message
• Social identity provider, such as Facebook or Twitter

Communities User Licenses

Here’s another way to think about it: Your community is like an airplane. Each passenger has a different type of ticket (license), and therefore, different levels of access. They’re all together on the same ride, but each person has a slightly different experience based on how much the ticket cost.

Six Community Licenses

Customer Community-B2C experiences with large numbers of external users who need access to case objects or knowledge. The Customer Community can be used with person accounts. Community members who access the Cloud Kicks community using a Customer Community License have a much more limited level of access to the community’s objects compared to other community license holders and Salesforce internal org users.

Why? Because these license holders do not have roles within Salesforce, so they can’t take advantage of role-based sharing.

·          

·         Customer Community Plus-Business-to-consumer experiences with external users who need access to reports & dashboards and need advanced sharing. The Customer Community Plus can be used with person accounts.

·         Partner Community-Business-to-business communities that need access to sales data such as partner relationship management. The Partner Community can’t be used with person accounts but with Business Accounts.

·         Lightning External Apps Starter -Custom digital experiences to engage any external stakeholder, including Brand Engagement and Customer Loyalty. Limited access to CRM objects. The Lightning External Apps Starter can be used with person accounts.

·         Lightning External Apps Plus-Highly customized experiences incorporating CRM objects, custom objects, external data, and requiring additional storage. Ideal use cases are dealer, vendor, or supplier portals. Also commonly used for franchise management, marketplaces, and multi-level marketing. The Lightning External Apps Plus can’t be used with person accounts.

·         Channel Account-Business-to-business communities and portals that calculate their usage based on number of partners instead of number of individual users.

Don’t Need any community license if the goal is only of knowledge sharing , Unauthenticated (or guest) user can still view the public community pages.

In addition to supporting communities licenses, Communities supports all internal and portal licenses, including existing Customer Portal, Authenticated Website, and partner portal licenses.

What are the different community license types?

Each community license can be either a member-based license or a login-based license, totalling nine different community licenses:

Member- Based Community Licences              Login Based Community Licensed

Customer Community                                          Customer Community Login License

Customer Community Plus                                  Customer Community Plus Login License

Partner Community                                              Partner Community Login License

Lightning External Apps Plus                              Lightning External Apps Plus Login License

Lightning External App Starter                            Lightning External App Starter Login License

Do your community members need access to:

    Reports and dashboards

    Delegated admin

    Content libraries

    Records across accounts

Then you probably need Customer Community Plus Licenses.

            In addition to the above, do your community members also need access to:
                Leads and opportunities
                Campaigns
            Then you probably need Partner Community Licenses.

Channel Account License

·         The Channel Account license is available for communities and has the same permission and feature access as the Partner Community license.

·         

      Channel Account licenses are priced per partner account. 

COMMUNITY LICENSE NAME    BEST USED FOR 

Channel Account                              Business-to-business communities and portals that calculate their usage                                                        based on number of partners instead of number of individual users.

Used when unsure about the NO. of Users , Partner can have.

This license give partners to allow themselves to give access to the users those they want.